Handbook of Patient-Provider Interactions: Raising and Responding to Concerns About Life, Illness, &
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Title: Handbook of Patient-Provider Interactions
Sub-title: Raising and Responding to Concerns About Life, Illness, & Disease
Editor(s): Wayne A. Beach
Publish Date: October 2012
|This Handbook chronicles fifty years of efforts by clinicians, medical scientists, and social science researchers to closely examine communication during medical interviews. Fifty-two chapters have been integrated to provide readers with a diverse sampling of significant contributions during this extended period. The book is a rich tapestry of fundamental questions, innovative methodological approaches, well-reasoned arguments, insightful findings, and grounded suggestions for improving communication during medical interviews. It includes investigations designed to explicate and resolve communication dilemmas, envision therapeutic possibilities, and create hopeful yet realistic futures for patient-provided collaborations and partnerships.|
Contents: Foreword, John Heritage. Introduction: Raising and Responding to Concerns About Life, Illness, and Disease, Wayne A. Beach. SECTION I: OFFERS AND RESPONSES. The Patient’s Offers and the Doctor’s Responses, Michael Balint. Doctor-Patient Communication, Barbara M. Korsch and Vida Francis Negrete. Pathways to the Doctor—From Person to Patient, Irving Kenneth Zola. The Structure of the Consultation: An Analysis of Behavioural Phases, Patrick S. Byrne and Barrie E.L. Long. Culture, Illness, and Care: Clinical Lessons from Anthropologic and Cross-Cultural Research, Arthur Kleinman, Leon Eisenberg, and Bryon Good. SECTION II: INADEQUACY AND BIOMEDICINE. The Need for a New Medical Model: A Challenge for Biomedicine, George L. Engel. The Effect of Physician Behavior on the Collection of Data, Howard B. Beckman and Richard M. Frankel. Problems and Prospects for Health Services Research on Provider-Patient Communication, Thomas S. Inui and William B. Carter. The Limitations of the Medical Model, Allen Barbour. Soliciting the Patient’s Agenda: Have We Improved?, Kim Marvel, Ronald M. Epstein, Kristine Flowers, and Howard B. Beckham. The Enduring and Evolving Nature of the Patient-Physician Relationship, Debra Roter. SECTION III; ASYMMETRY, AUTHORITY, AND CONTROL. Talk and Institution: A Reconsideration of the “Asymmetry” of Doctor-Patient Interaction, Paul ten Have. Authority and Accountability: The Delivery of Diagnosis in Primary Health Care: Anssi Peräkylä. The Interactional Construction of Asymmetry: The Medical Agenda as a Resource for Delaying Response to Patient Questions, Felicia Roberts. Beliefs About Control in the Physician-Patient Relationship: Effect on Communication in Medical Encounters, Richard L. Street, Jr., Edward Krupat, Robert A. Bell, Richard L. Kravitz, and Paul Haidet. SECTION IV: PATIENT-INITIATED ACTIONS: EXPLANATIONS, EXPECTATIONS, REQUESTS, SOLICITATIONS, AND RESISTANCE. Doing Attributions in Medical Interaction: Patients’ Explanations for Illness and Doctor’s Responses, Virginia Teas Gill. Online Commentary in Acute Medical Visits: A Method of Shaping Patient Expectations, John Heritage and Tanya Stivers. Asymmetry in Action: Sequential Resources in the Negotiation of a Prescription Request, Jeffrey D. Robinson. Accomplishing a Request Without Making One: A Single Case Analysis of a Primary Care Visit, Virginia Teas Gill, Timothy Halkowski, and Felicia Roberts. Clinical Care and Conversational Contingencies: The Role of Patients’ Self-Diagnosis in Medical Encounters, Richard M. Frankel. The Voice of the Patient: Non-Alignment Between Patients and Doctors in the Consultation, Paul Drew. Patient Participation in Medical Consultations: Why Some Patients are More Involved than Others, Richard L. Street, Jr., Howard Gordon, Michael M. Ward, Edward Krupat, and Richard L. Kravitz. ‘Occasional’ Drinking: Some Uses of a Non-standard Temporal Metric in Primary Case Assessment of Alcohol Use, Timothy Halkowski. SECTION V: ATTENDING AND DISATTENDING ISSUES RAISED BY PATIENTS. Breaking the Sequential Mould: Answering “More than the Question: During Comprehensive History Taking, Tanya Stivers and John Heritage. Missing Assessments: Lay and Professional Orientations in Medical Interviews, Charlotte M. Jones. Agency and Authority: Extended Responses to Diagnostic Statements in Primary Case Encounters, Anssi Peräkylä. Practices for Reporting and Responding to Test Results During Medical Consultations: Enacting the roles of Paternalism and Independent Expertise, Anita Pomerantz and E. Sean Rintel. “my mom had a stroke”: Understanding How Patients Raise and Providers Respond to Psychosocial Concerns, Wayne A. Beach and Jenny Mandelbaum. SECTION VI: EMPATHY-IN-ACTION: RESPONDING TO PATIENTS’ EMOTIONAL CONCERNS. A Model of Empathetic Communication in the Medical Interview, Anthony L. Suchman, Kathryn Markakis, Howard B. Beckman, and Richard Frankel. Revealing Moments: Formulating Understandings of Adverse Experiences in a Health Appraisal Interview, Wayne A. Beach and Christie N. Dixson. An Interactional Structure of Medical Activities During Acute Visits and Its Implications for Patients’ Participation, Jeffrey D. Robinson. Physician Gender and Patient-Centered Communication: A Critical Review of Empirical Research, Debra L. Roter and Judith A. Hall. “Empathy” and “Sympathy” in Action: Attending to Patients’ Troubles in Finnish Homeopathic and General Practice Consultations, Johanna Ruusuvuori. SECTION VII: OTHER DELICATE MOMENTS DURING MEDICAL INTERVIEWS. Invoking a Hostile World: Discussing the Patient’s Future in AIDS Counseling, Anssi Peräkylä. Bad News in Oncology: How Physican and Patient Talk about Death and Dying without Using Those Words, Karen Lutfey and Douglas W, Maynard. Laughter as a Patient’s Resource: Dealing with Delicate Aspects of Medical Interaction, Markku Haakana. Participating in Decisions about Treatment: Overt Parent Pressure for Antibiotic Medication in Pediatric Encounters, Tanya Stivers. On Predicating a Diagnosis as an Attribute of a Person, Douglas W. Maynard. Disclosing and Responding to Cancer “Fears” during Oncology Interviews, Wayne A. Beach, David W. Easter, Jeffrey S. Good, and Elisa Pigeron. The Structure of Patients’ Presenting Concerns: Physician’s Opening Questions, John Heritage and Jeffrey D. Robinson. When Patients Present Serious Health Conditions as Unlikely: Managing Potentially Conflicting Issues and Constraints, Anita Pomerantz, Virginia Teas Gill, and Paul Denvir. SECTION VIII: EMBODIED ACTIONS: TALK, GAZE, GESTURE, AND BODY ORIENTATIONS. Gertting Down to Business: Talk, Gaze, and Body Orientation During Openings of Doctor-Patient Consultations, Jeffrey David Robinson. Looking Means Listening: Coordinating Displays of Engagement in Doctor-Patient Interaction, Johanna Ruusuvuori. Demonstrative Suffering: The Gestural (Re)embodiment of Symptoms, Christian Heath. Body Disclosures: Attending to Personal Problems and Reported Sexual Abuse During a Medical Encounter, Wayne A. Beach and Curtis D. LeBaron. Formulating the Triangle of Doom: Timothy Koschmann, Curtis LeBaron, Charles Goodwin, Alan Zemel, and Gary Dunnington. SECTION IX: COMMUNICATION AND CONSULTATION SKILLS: PROMISES AND POTENTIAL OUTCOMES. Consultation Skills of Young Doctors: I-Benefits of Feedback Training in Interviewing as Students Persist, Peter Maguire, Susan Fairbairn, and Charles Fletcher. Physicians’ Psychosocial Beliefs Correlate with Their Patient Communication Skills, Wendy Levinson and Debra Roter. Physician-Patient Communication: The Relationship with Malpractice Claims Among Primary Care Physicians and Surgeons, Wendy Levinson, Debra L. Roter, John P. Mullooly, Valerie T. Dull, and Richard M. Frankel. The Effects of Communication Skills Training on Patients’ Participation During Medical Interviews, Donald J. Cegala, Leola McClure, Terese M. Marinelli, and Douglas M. Post. Assessing Competence in Communication and Interpersonal Skills: The Kalamazoo II Report, F. Daniel Duffy, Geoffrey H. Gordon, Gerald Whelan, Kathy Cole-Kelly, and Richard Frankel. List of Contributors, Index.